Frequently Asked Questions
Buying Jewellery
1. What types of jewellery do you sell?
We offer a curated range of gold, silver jewellery, including rings, necklaces, earrings, bangles, and bridal collections, catering to both traditional and contemporary tastes.
2. Is the jewellery certified?
Yes, our gold and silver jewellery comes with proper hallmark and certification from recognized authorities, ensuring authenticity and purity.
3. How do I know the purity of the gold/silver I'm purchasing?
Every product listing mentions the purity (such as 22K or 18K for gold) along with certification details. Physical hallmarking is also present on the product itself
4. Do you offer customization services?
Yes, we offer customization on select designs. You can share your requirements with our team, and we’ll get back to you with feasibility and pricing.
5. What payment methods do you accept?
We accept major debit/credit cards, UPI, net banking, and other secure digital payment options.
6. How is my jewellery packaged and shipped?
All jewellery is securely packaged in tamper-proof, insured packaging and shipped through trusted courier partners to ensure safe delivery.
7. What if I receive a damaged or incorrect item?
Please reach out to us within 48 hours of delivery with photos of the item, and we will arrange a replacement or resolution as per our return policy.
Selling Jewellery
8. Can I sell my old jewellery on your platform?
Yes, we accept old gold, silver jewellery for resale or exchange. Simply reach out to us with details and photos of the item for an initial evaluation.
9. How is the value of my jewellery determined?
Valuation is based on current market rates, purity, weight, and condition of the piece, along with any certification you may have.
10. Do I need to visit in person to sell my jewellery?
Initial evaluations can be done remotely by sharing photos and details via email. A final valuation and verification may require an in-person visit or a scheduled pickup.
11. How and when will I receive payment for my sold jewellery?
Once the valuation is confirmed and agreed upon, payment is processed promptly via bank transfer or your preferred payment method.
12. Is there a fee for selling jewellery through your platform?
Any applicable service charges will be clearly communicated to you before finalizing the transaction, with no hidden costs.
Orders, Returns & Support
13. What is your return/exchange policy?
We offer returns or exchanges within a specified period from the date of delivery, provided the item is unused and in its original packaging. Please contact us for specific terms.
14. How can I track my order?
Once your order is shipped, you will receive tracking details via email so you can monitor your delivery status.
15. How do I contact customer support?
You can reach us anytime at asickjewellers.dnk@gmail.com for queries related to buying, selling, orders, or general support.
16. Is my personal and payment information safe with you?
Yes, we use industry-standard security measures to protect your personal and payment information. For more details, please refer to our Privacy Policy.
